Dell Technical Support Review January 2008

Every time I use Dell Technical support I write up my experience both good and bad. Hopefully this will help potential customers of Dells equipment get a feeling for the aftercare that is on offer.

I had a case of an Dell Optiplex GX280 Small Form Factor desktop. The fan on this machine was running fast and loud. There was a batch of Optiplexes from Circa 2006 that had this problem but it could take a long time to manifest.

So I called Dell Technical Support. The UK based technician was very helpful and said if I did a quick bios upgrade first and if that doesn't cure it they would send an engineer. I received an e-mail with the link to bios file within moments.

I got the end user to install the Bios Update and we monitored the machine for half an hour. The problem persisted. So I replied by e-mail to the Dell Tech with the site address and got a quick confirmation that an engineer would be dispatched.

The problem has now been resolved and in this case Dell Technical Support gave an excellent service.

Posted in IT services Post Date 04/26/2015


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